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# Business credit card questions

- Print

## Credit Card Applications

### How do I apply for a business credit card?

- With Signify Business Cash, customers earn an unlimited 2% cash rewards on purchases they make for their business – with no caps, limits, or categories to track and cash rewards never expire, as long as the account remains open.
- There are a few ways to apply:
  o Online or by visiting a branch near you.

### What should I expect after I apply online?

- If your application is instantly approved, you will receive your new business card(s) in a plain white envelope along with additional information on the card features, benefits and terms of the account.
- If your application is not instantly approved, we will send communication about our credit decision or a request for more information within 5 to 7 business days.

## Payments

### How do I pay my bill?

- By signing on to WF Business Online®
- By mail (Please include your credit card account number on your check)
  Payment Remittance Center
  P.O. Box 77033
  Minneapolis, MN 55480-7733
- By phone. 1-833-441-0793.
  Set up Autopay: Make sure your credit card is paid on time by scheduling automatic payments.

## Fraud and Security

### What do I do if I suspect there has been an unauthorized transaction on my business credit card?

If you have a transaction on your credit card that you or your employees did not authorize, please contact us immediately by calling the number on the back of your card.

### How do I report a lost or stolen card?

If your business card is lost or stolen, you can request a replacement card:

- Visit our mobile app and select "Replace My Card" on the main menu
- Visit #/replacemycard

### How do I dispute a charge?

To initiate a dispute please call the number on the back of your card. Once you contact us with a dispute, we'll help get it resolved as quickly and easily as possible.

## Card Alerts

### How do alerts work and what types of alerts can I receive?

To stay on top of your account activity, you can select which alerts you'd like to receive and decide if you want them sent to your email or mobile device.

- Based on your preferences, you can set up alerts to be notified when:
  o The number of purchases made in a single day exceeds a limit or dollar amount that you choose
  o Your card is declined
  o A payment is upcoming or has posted to your account
  o Your available credit drops below a certain amount
  o Specific events are added to your credit report
  o And many more!
- Add new alerts or change your preferences anytime
- Alerts can be added for you and your employee cards!

### How do I enable alerts?

- Sign on to WF Business Online® or visit our mobile app
- Select Accounts, then Manage Alerts
- Choose the card number
- Select the alert type and delivery method
- Select Subscribe to save your selections

## Cardholders and Administrators

### How do I add or remove an employee from my account?

- To add employee cards at no additional cost, sign on to WF Business Online® or visit our mobile app then select Add Cardholders
- With employee cards, you can track your employee’s expenses and stay in control with customized alerts, while earning rewards on their business purchases
- To remove employee cards, please call the number on the back of your card

### How do I add or remove an Administrator from my account?

- Sign on to WF Business Online®
- Select your business name from the drop down under Account Summary
- Choose Manage Access under Welcome and then Manage Business Administrators
- To remove Administrator cards, please call the number on the back of your card

## Card Features

### How do I access business credit card spending reports?

- Sign on to WF Business Online®
- From the Accounts tab, go to Manage Cards, and select the Business Credit Card Center.
- Then select Spending Reports.

### How do I track my rewards earnings?

You can access your WF Rewards account(s) to view your rewards earnings in several easy ways:

- Sign on to WF Business Online® and from the Account Summary page the rewards balance will be displayed within the Rewards summary box.
- Log in directly to #/redeem. Your username and password will be the same as your WF Online username and password. If you have not enrolled in WF Online, you will be prompted to do so.
- You may also call the WF Rewards Service Center at 1-877-517-1358 to have your balance provided by the automated telephone system or to speak with a Rewards Representative.

2% cash rewards are earned for every $1 spent in qualifying purchases (purchases minus returns/credits) on the credit card account. ATM charges, cash advances, traveler’s checks, money orders, pre-paid gift cards, wire transfers, fees or interest posted to your card account such as late fees, foreign currency conversion fees, bets or wagers transmitted over the internet, casino gaming chips, lottery tickets, off-track wagers, do not earn cash rewards. Refer to the Summary of the WF Business Rewards Program Terms and Conditions for the Signify Business CashSM Credit Card for further details.

Terms and Conditions apply. When you enroll in the automatic payment service, you must be the owner of the business or personal deposit account. If payment is returned or reversed for any reason, or results in an Overdraft Protection Advance from the designated deposit account, we may terminate the automatic payment service without notice and/or close your Account. Please refer to the Signify Business CashSM Card customer agreement for more information.

Sign-up may be required. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

Account Guarantors are responsible for repayments of all debts on the account, including all transactions made by Employee Cardholders.

WF Bank, N.A. Member FDIC.

QSR-09142026-7741946.1.2

LRC-0325

##
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## Still have questions?

### Call Us

For Business Cardholders:

1-833-441-0793

For Business Elite Cardholders:

1-800-231-5511

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